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Terms of Service

Last updated April 2024

The following terms of service apply to all purchases (e.g., reprints or original work by commission) unless otherwise specified.

 1. GENERAL TERMS

  • We might record the drawing/painting process for commissioned pieces and post it on our website and social media; unless you do not want us to post your art anywhere, we can discuss this.
  • We have the right to reject any order that we do not feel comfortable drawing for any reason.
  • We reserve the right to cancel and refund the order at any time for any reason.

​​2. PAYMENT

  • Currency accepted is USD and can be paid through our website, invoice or via check. 
  • Reprints are to paid in full prior to shipping.
  • Commissions are paid 100% upfront after review of invoice. A 50/50 payment option may be available for commissions that will take at least 6 weeks to complete.
    • Don’t send any payment for commissions before we have agreed to give you a slot and requested you to send the payment.
    • A fee, usually based on an hourly wage, will be added if you want something changed on the final drawing/painting – unless a misunderstanding from our side has been made.
    • By purchasing a commission from Twin Artz you agree to be purchasing our services only. If you have a problem with any of the below conditions, they may be changed if discussed with us prior to paying for your commissioned piece.

    ​3. PROCESS AND DELIVERY FOR COMMISSIONS

    • We will notify you when we have started on your commission and you, therefore, lose the rights to a refund. 
    • While we are working on your commission, we will provide work in progress (WIP) if you are interested.  The WIP images will include a watermark.
    • The time it takes to finish your commission varies from 1 week – 3 months depending on factors such as the complexity of the commissioned piece, other work and seasons.
    • If anything comes up that will slow the progress of the initially estimated delivery time, we will let you know asap.
    • Once the piece is finished you will receive the physical product.

    ​4. PROCESS AND DELIVERY FOR GICLÈE PRINTS

    • Shipping times varies from 1– 2 weeks as prints are done on demand.
    • If anything comes up that will slow the progress of the initially estimated delivery time, we will let you know asap.

    5. COPYRIGHT / USAGE POLICY

    We, TWIN ARTZ, LLC, claim all the rights to the final drawing, painting or digital download. Therefore, we are allowed to use the copyrighted artwork to:

    • Promote our company with it everywhere (e.g., website, social media).
    • Reserve the right to post the commissioned artwork online, in our portfolio as well as in publications such as art books (unless agreed up front to not post work).
    • Sell reprints of the commissioned work unless otherwise agreed under contract.

    The buyer is allowed to:

    • Use the commissioned piece for PERSONAL USE (you can upload it on all your social media profiles, forums, etc.)

    The following is considered copyright infringement:

    • Reproducing/using the copyrighted artwork commercially – means making money off it in any way.
    • Claiming the artwork as your own
    • Removing the signature/watermark/logo from the artwork
    • Altering the artwork without our consent
    • You may not use any work or any content owned by someone else without the written permission of the owner of such content. You are solely responsible for any copyright violations that may incur as a result of using our services.

    6. CUSTOMER SATISFACTION

    • We will do everything we can to make our customers happy!

    7. REFUND / CANCELLATION POLICY FOR COMISSIONS

    • The buyer is not allowed a refund once we start working on the commission.
    • If for any reason we are unable to start your commission you will receive a full refund.
    • If you cancel your order before we start it, you can get a full refund.

    If the buyer breaks any of the points stated above, they will lose all the beforementioned rights to the artwork commissioned by us “Twin Artz”, and we will have the right to profit further from the commissioned artwork in any way we see fit. 

    8. REFUND POLICY FOR REPRINTS AND DOWNLOADS

    • No refunds will be provided for reprints or downloads.

    9. HOW TO CONTACT US

    If you have any questions please contact us using the information below.