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FAQs

What is a giclée (pronounced gee-clay)?

Is a word derived from the French verb “gicler” meaning to squirt. The application of the inks in this printing process is so fine that there are no discernible dots or droplets on the final print. Giclées are produced from digital scans of existing artwork. All our artwork is handmade then scanned. We do not produce computer-generated art.

What type of giclées do you offer?

  • We offer two types of giclées – paper or stretched canvas.
    • The paper giclées are printed on high quality acid free watercolor paper (245g, 17mil).
    • The canvas giclées are printed on museum quality water resistant poly/cotton blend canvas and have a satin finish (400g, 18mil).

Does the giclée art come framed?

No, we want you to decide what type of frame works for your taste and décor. We can offer suggestions for the best type of frame.

We now offer mats for your paper giclées, they start at $5.00, refer to this page.

How does the commission request work?

  • After reviewing cost information on our website, select a photo you would like to have hand drawn or painted. Or use an online picture for inspiration. Refer to this blog entry for more ideas.
  • Complete a commission request form and attach your photo
  • Review the invoice with all the details of your commission
  • Pay your invoice
  • Receive ‘work in progress’ emails if you selected this option
  • Receive your completed work of art!
  • Enjoy!
  • As a bonus, you will be eligible to request a paper giclée re print of your commission to share with friends and family. Information will be sent after you receive your piece. Extra discount available if you complete a review of your purchase.

Do commission art pieces come framed?

Unless you request a frame and we agree on a price, your drawing will be shipped with the utmost care to avoid damage during shipping without a frame. We can add a mat if you desire. Stretched canvas paintings will be sent without a frame but since the paintings are continued over the edges of the canvas, you can hang the painting without a frame.

What are the shipping and tax costs?

  • Shipping cost for US delivery is $5.00 for orders below $49.
  • Free shipping for orders $49.00 or above or for delivery to Florida’s Treasure Coast area.
  • Shipping cost* for Canada, Spain, Mexico and the UK is a flat rate of $25 (*Please email info@twinartz.com if you live in a different country)
  • Orders delivered to the state of Florida are taxable.

Do you offer gift cards?

We offer electronic gift cards from $19 to $300. The cards are delivered via email to the recipient.

Do you offer downloadable art?

We offer downloadable artwork. Given the nature of the files, these are non-taxable and do not have shipping costs. These files are for PERSONAL USE only, refer to our Terms of Service for more details.